1. Introduction & Scope
bea99Welcome to bea99. This Privacy Policy explains what information we collect when you use our website, open an account, or play games — how that information is used, and the steps we take to keep it safe.
This policy bea99.proThis applies to all bea99 services, subdomains, and mobile versions. By using our website, you are considered to have accepted the terms of this Privacy Policy.
We understand that many people have reservations about sharing personal information online. bea99At bea99, earning that trust is our highest priority. Your privacy is not just a policy to us — it is the foundation of everything we do.
This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards (GDPR). For any questions, contact us at [email protected].
2. What Information We Collect
bea99 Only the data genuinely necessary to provide our services is collected. Details are outlined in the table below:
| Data Type | Description | Purpose |
|---|---|---|
| Identity | Name, date of birth, national ID | KYC verification and age confirmation |
| Contact | Email, mobile number | Account communications and OTP |
| Financial | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Device | IP address, browser and OS information | Security & Technical Support |
| Gaming | Game history, betting records | Service Improvement & Responsible Gaming |
We do not collect any additional information without your permission. Documents submitted during account verification are stored only on secure servers and are automatically deleted once verification is complete.
3. How Information Is Used
Collected data is used solely for its specified purpose. bea99 Your data is never sold or rented for profit.
- Account management: Registration, login, password recovery, and account verification.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To resolve your issues and answer your questions.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Service Improvement: To enhance your gaming experience and improve platform performance.
- Promotional Communications: To inform you about offers and bonuses, with your consent.
- Legal compliance: To meet regulatory authority requirements.
A lawful basis is always confirmed before your data is used — whether that is your consent, a contractual requirement, or a legitimate interest.
5. Cookies & Tracking Technologies
bea99The bea99 website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential cookies: To maintain login sessions and ensure security. Without these, the website cannot function properly.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics cookies: To understand which pages are used most — based entirely on anonymous data.
- Marketing Cookies: Only with your consent, to show you relevant offers.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.
6. Data Security Measures
Protecting your data bea99 Multiple layers of security are maintained at all times. Our security team operates 24 hours a day, 7 days a week.
- SSL/TLS 256-bit encryption: All data transmissions occur through secure channels.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & DDoS Protection: Protection of servers against cyber attacks.
- Regular Security Audits: By third-party cybersecurity specialists.
- Data Masking: Sensitive information (card numbers, NID) is masked before storage.
- Access control: Only authorized personnel can access specific data.
In the event of a security breach, we will notify affected users by email within 72 hours and take prompt remedial action.
7. Data Retention Period
bea99 Your data is never held longer than necessary. Retention periods for different types of data are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal compliance |
| Transaction Records | 7 Years | Financial regulations |
| KYC documents | 3 years after verification | Anti-money laundering laws |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Log Files & IP Data | 6 Months | Security Monitoring |
| Marketing Consent | Until consent is withdrawn | Tailored to your preferences |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
8. Your Rights
bea99At bea99, you have full control over your personal data. You may exercise any of the following rights at any time:
To exercise these rights [email protected]Email us at bea99. We typically respond within 30 days. For complex requests, it may take up to 90 days.
Due to legal obligations, certain data (such as financial transaction records) may not be eligible for deletion. In such cases, we will explain the reasons to you in detail.
9. Protection of Minors
bea99bea99 services are intended exclusively for individuals aged 18 and above. We do not knowingly collect information from minors.
- Age verification is mandatory at the point of registration.
- If there is any doubt, age is verified through KYC verification.
- Any account found to belong to a minor will be closed immediately.
- Any data found to belong to a minor is deleted immediately.
If you suspect a minor is using our platform, please contact us.
10. Policy Changes
bea99 This privacy policy may be updated from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will receive a notice at your registered email address for any significant changes.
- At least 30 days' advance notice will be given before any major changes take effect.
Continued use of the service after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
11. Contact & Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team:
- Email: [email protected]
- Live Chat: Available on the website 24/7
- Response Time: Typically within 24–48 hours
- Data Protection Request: Completed within 30 days
Your privacy is our highest priority at bea99, and we are always committed to keeping your data safe.